Contact
One address, answered by a person.
Email [email protected]. That single address is the whole of the contact surface VEXBE LTD exposes. Nothing on these pages asks you to fill anything in: composing the message in your own client puts the exchange in two mailboxes instead of one, and your half of the record stays yours.
- [email protected]Monitored on working days
- Reply target
- 3 working daysWeekends and English bank holidays do not count
- Language
- EnglishWritten correspondence preferred
- Company
- 17005285Quote on procurement documents
First message
Five lines is usually enough.
You do not need a brief, a requirements document or an NDA to start a conversation. You need to describe one seam clearly. If any of these is unknown, say it is unknown, which is itself useful information.
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Line one
Which two systems
Name them, including version or edition where it matters. If one of them is a spreadsheet, an inbox or a person retyping figures, say so. That is extremely common and is not embarrassing.
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Line two
What is meant to happen between them
The intended behaviour in one sentence, including how often. Nightly, on save, on approval, on the last working day of the month.
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Line three
What actually happens
The symptom as somebody experiences it, not the theory of the cause. Duplicated records. Silent gaps. A job that fails twice a month and is rerun by hand. A number that disagrees with another number.
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Line four
What it costs you
Roughly. Hours of manual rework, a close that slips, a regulatory return needing correction, a customer who spotted it. This is what settles whether the job is worth commissioning, and now and then it settles that it is not.
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Line five
Who has to agree to a change
The person or team that owns each side of the seam. Integration work stalls on permission far more often than on technique, and knowing this early changes the shape of any proposal.
What happens next
Response routes and the time each one takes.
Every row below lands in the same inbox. What differs is the handling and the clock attached to it. A working day here means a weekday that is not an English bank holiday.
| If you are writing about | Send to | You get back | Target |
|---|---|---|---|
| A possible engagement | [email protected] | A written answer on whether it is work we can do, and if so a suggested next step | 3 working days |
| Procurement or supplier onboarding | [email protected] | Company number and written answers to a security questionnaire | 5 working days |
| A data protection request | [email protected], subject line opening "Data protection request" | Confirmation of receipt, identity checked where there is genuine doubt, then the outcome itself under the UK GDPR | Receipt confirmed in 2 working days; outcome inside one month |
| A complaint | [email protected], subject line opening "Complaint" | Confirmation of receipt, then a written account of what was found and what follows from it | Receipt confirmed in 3 working days; reasoned answer inside 20 |
| A security issue on this website | [email protected], subject line opening "Security" | Confirmation of receipt and, where the report stands up, word once the fix has shipped | Receipt confirmed in 2 working days |
| Recruitment or partnership offers | [email protected] | No reply unless the message is specific to what this company actually does | Not committed |
If you have not had a reply within the target above, the message did not arrive. Send it again rather than assume you were ignored, and if a second message also goes unanswered, write to the registered office.
Statutory address
Where formal notice is served.
Formal service of a legal document on VEXBE LTD is effective at the registered office and nowhere else. The office is an address service rather than a place with a reception desk. Anything posted there is forwarded onward, which adds days, so for everything short of formal notice the mailbox stays the quicker channel.
VEXBE LTD
- Registered in
- England and Wales, under the Companies Act 2006.
- Company number
- 17005285. Quote this in any formal correspondence.
- Visitors
- Not received at this address. Client meetings, where they happen at all, happen at the client's own site or by video call.
- Officers
- Filed at Companies House under 17005285 and readable there. Not restated on these pages.
Write
Nothing to fill in, nothing to submit.
Name the two systems that won't talk and send it to [email protected]. The link below hands a pre-filled subject line to whichever mail client you already use. Until you press send, nothing has left your machine, and these pages take nothing from you along the way.